Etsy purchase support
Use Etsy messages for help with purchased files, downloads or order-specific questions.
Need support or have a question?
For order support, download questions or product queries, the best route is through the Digital Asset Vault GB Etsy shop so messages stay connected to the relevant order.
Template questions
Ask about workbook compatibility, included files, or whether a product suits your business use case.
Brand enquiries
For non-order questions, contact through the Etsy shop profile while the standalone domain/contact inbox is being prepared.
Support and refund expectations
For file-access, compatibility and instant-download rules, start with the digital download policy.