Is anything shipped?
No. Products are digital downloads; no physical item is shipped.
Buyer support
Frequently Asked Questions
Common questions about Digital Asset Vault GB products, digital downloads, Excel workbooks, support notes and Etsy delivery.
Useful details before buying a digital product.
What software do I need?
Spreadsheet products are designed for Microsoft Excel unless the listing says otherwise.
What is included?
Each listing explains its included files. Many workbook products include an Excel file, buyer guide and README.
Can I edit it?
Customer input areas are intended to be editable. Some formula/layout areas may be structured to protect the workbook.
What if I have a file problem?
Use Etsy messages for wrong-file, broken-file or access issues. Refund handling for instant downloads is outlined in the digital download policy.
Where are the support rules?
See the digital download policy for compatibility, support boundaries, permitted use and buyer expectations.